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CIBER Assist

Your Global Partner for SAP Consulting, Implementation and Full Lifecycle Support

Most organisations think of ‘support’ as the reactive, post go-live service required to maintain an implemented system in a steady and reliable state.

At CIBER, we disagree.

The provision of on-going, reactive support is of course critical, but this is only one component of a much larger support requirement.  CIBER recognises that support encompasses the guidance, advice and support required throughout the entire software lifecycle and is the reason we invest so significantly in our support program, CIBER Assist.

CIBER Assist’s lifecycle service portfolio consists of Core Support Services, Extended Support Services and Support Programs designed as stand-alone offerings or to complement SAP’s maintenance services.

CIBER Assist services range from standard support offerings, such as remote or on-site application support and system administration, to the proactive enablement, strategic and housekeeping services.

Please contact us for a full list of our current support offerings.

From our offices across Australia and New Zealand, our customer support team offers a breadth and depth of expertise to help you.  By giving you access to a wide range of application and technical IT disciplines, we aim to provide an unparalleled support offering to help you derive the most from your SAP investment.

CIBER ASSIST currently comprises:

On-Demand

On-Demand provides customer access to the dedicated CIBER Assist team. An SAP-aware Service Co-ordinator will investigate the appropriate service, assign your request to the correct CIBER team (i.e. Support, Professional Services, etc.) and monitor the request through to resolution.
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SAP Maintenance

SAP Maintenance represents the base level support component and is a pre-requisite for customers running SAP software.  CIBER is SAP-certified to deliver this service to our contracted customers.
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Application Support

CIBER’s Application Support service provides customers with the most cost-effective blend of in-house and outsourced support resources, whilst remaining flexible to ensure the delivered services can be adapted to suit our customer’s requirements.

In addition to being a stand-alone service, our Application Support has also been designed to complement the SAP Maintenance offering.
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SAP System Administration

The SAP System Administration service covers the repetitive, preventative SAP system health and administrative checks required for an SAP system.
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SAP AGS Advisory Service

The SAP AGS Advisory Service has been designed to provide customers with advice relating to the systems, tools and processes of the SAP Active Global Support (SAP AGS) organisation as well as a customer’s obligations and entitlements under their SAP Maintenance agreement.

The SAP AGS Advisor is also tasked with ensuring your company establishes critical system maintenance strategies, such as archiving, patching and disaster recovery.
SAP Consulting

CIBER’s SAP Consulting Services provides an efficient booking, billing and delivery mechanism that encompasses Project Management and Account Management for any size of consulting requirement. Project engagement is deployed via a pre-packaged philosophy; The project scope is agreed, right from the start, with contained service deliverables, known costs and known timeframes, all delivered by a proven approach. The service is based on the deployment of SAP experienced consultants to expand the scope of your existing solution.
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Enterprise Services Architecture Adoption

Enterprise Services Architecture provides a blueprint for services-based, enterprise scale business solutions that are adaptable, flexible and open. Enterprise Services Architecture takes the concept of Service-Oriented Architecture to a new level by transforming Web Services into Enterprise Services. This important new approach will help organisations make their IT operations leaner, more responsive and more easily adaptive to enterprise solutions.
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VISION

VISION is a complimentary service that sets out a ‘roadmap’ for your organisation to bring you up-to-speed with SAP developments, SAP’s environment, new releases and future plans.  A close alignment with SAP’s solution strategy will add immense value to your organisation and allow you to benefit from the advancements of SAP’s extensive Research & Development.
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Managed Services

CIBER’s Managed Services comprises a number of offerings, ranging from entry level Health Check Services through to Remote Facilities Management, Outsourcing and fully Hosted Solutions - all designed to help you lower the cost of ownership and optimise system performance, with the highest levels of security.
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