Most organisations think of ‘support’ as the reactive, post go-live service that is required to maintain an implemented system in a steady and reliable state.
At CIBER, we disagree.
Whilst the provision of on-going, reactive support is critical, this is but one component of a much larger support requirement. CIBER recognises that support encompasses the guidance, advice and support required throughout the entire software lifecycle. That’s why we invest so significantly in our customer support services.
CIBER’s support services range from standard support offerings, such as remote or on-site application support and system administration, to support desk review and enablement services and SAP maintenance services and strategies.
From our offices across Australia and New Zealand, our customer support team offers a breadth and depth of expertise to help you. By giving you access to a wide range of application and technical IT disciplines, we aim to provide an unparalleled support offering to help you derive the most from your SAP investment.
Standard Support Services:
- Remote and On-site Application Support
- On-site Support Coordination
- SAP Maintenance Support
- SAP System Administration Service
- SAP AGS Advisory Service
- Transition and Re-transition Services
Other Support Services
- SAP Service Desk Readiness Service
- SAP Service Desk Assessment Service
- SAP License Audit Service
- SAP Customer CoE Assessment Service
