CIBER Assist
contact information:
CIBER Assist
Your Global Partner for SAP Consulting, Implementation and Full Lifecycle Support
CIBER Assist represents a catalyst for change, encompassing a new approach to SAP project implementation and support. Our unique approach is based on pre-packaged solutions and services that are delivered by experienced consultants and proven, structured methodologies. As a result, customers benefit from complete transparency, ensuring a managed scope & budget, set timeline and safe delivery.
From our industry knowledge and experience we have listened to, and acted upon, the needs of our customers to create a flexible model that encompasses our “All-in-One” philosophy. This not only provides templated, packaged delivery mechanisms, but ensures we partner with you on your terms. In addition, the focus has shifted from service day deliverables to a new value concept.
CIBER Assist is designed to provide the help, support and guidance required to deliver business benefits, reduce inefficiencies and costs associated with your IT infrastructure, and align IT decisions and operations with overall business strategy.
CIBER’s Professional Services, Support, Account Management and Sales teams are a focal part of CIBER Assist.
CIBER ASSIST currently comprises:
On-Demand
On-Demand provides customer access to the dedicated CIBER Assist team. An SAP-aware Service Co-ordinator will investigate the appropriate service, assign your request to the correct CIBER team (i.e. Support, Professional Services, etc.) and monitor the request through to resolution.
Read more»
SAP Maintenance
SAP Maintenance represents the base level support component and is a pre-requisite for customers running SAP software. CIBER is SAP-certified to deliver this service to our contracted customers.
Read more»
Application Support
CIBER’s Application Support service provides customers with the most cost-effective blend of in-house and outsourced support resources, whilst remaining flexible to ensure the delivered services can be adapted to suit our customer’s requirements.
In addition to being a stand-alone service, our Application Support has also been designed to complement the SAP Maintenance offering.
Read more»
SAP System Administration
The SAP System Administration service covers the repetitive, preventative SAP system health and administrative checks required for an SAP system.
Read more»
SAP AGS Advisory Service
The SAP AGS Advisory Service has been designed to provide customers with advice relating to the systems, tools and processes of the SAP Active Global Support (SAP AGS) organisation as well as a customer’s obligations and entitlements under their SAP Maintenance agreement.
The SAP AGS Advisor is also tasked with ensuring your company establishes critical system maintenance strategies, such as archiving, patching and disaster recovery.
SAP Consulting
CIBER’s SAP Consulting Services provides an efficient booking, billing and delivery mechanism that encompasses Project Management and Account Management for any size of consulting requirement. Project engagement is deployed via a pre-packaged philosophy; The project scope is agreed, right from the start, with contained service deliverables, known costs and known timeframes, all delivered by a proven approach. The service is based on the deployment of SAP experienced consultants to expand the scope of your existing solution.
Read more»
Enterprise Services Architecture Adoption
Enterprise Services Architecture provides a blueprint for services-based, enterprise scale business solutions that are adaptable, flexible and open. Enterprise Services Architecture takes the concept of Service-Oriented Architecture to a new level by transforming Web Services into Enterprise Services. This important new approach will help organisations make their IT operations leaner, more responsive and more easily adaptive to enterprise solutions.
Read more»
VISION
VISION is a complimentary service that sets out a ‘roadmap’ for your organisation to bring you up-to-speed with SAP developments, SAP’s environment, new releases and future plans. A close alignment with SAP’s solution strategy will add immense value to your organisation and allow you to benefit from the advancements of SAP’s extensive Research & Development.
Read more»
Managed Services
CIBER’s Managed Services comprises a number of offerings, ranging from entry level Health Check Services through to Remote Facilities Management, Outsourcing and fully Hosted Solutions - all designed to help you lower the cost of ownership and optimise system performance, with the highest levels of security.
Read more »
