CIBER Assist
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Application Support
The basic SAP Maintenance agreement alone does not provide the required level of support to drive a customer’s business forward and must be supplemented by additional resources. However, for most SAP customers, it is rarely a cost-effective option to hire every resource that may be required.
For this reason CIBER’s Application Support service has been designed to provide customers with the most cost-effective blend of in-house and outsourced support resources, whilst retaining a flexibility to ensure the delivered services can be adapted to suit our customer’s requirements.
CIBER’s Application Support service is tailored to each customer’s requirements and can be provided remotely, on-site or as a combination of the two. Within the Application Support service, customers may also opt to include and schedule any number of CIBER’s pre-packaged support services, such as the SAP License Audit Service or SAP Housekeeping Service, which may be relevant to their needs.
